How do I receive my skin?
After payment, open the order and press "Claim". The trade offer arrives in your Steam mobile app - accept it there.
Support
How can we help
Describe what happened and we will reply by email. Most of what people ask is already answered further down this page.
Tell us what happened
One ticket per issue. We answer from the address you give below, so check it is one you can read.
At least 20 characters.
Checking your account…
Up to 3 tickets per 10 minutes.
Answers first
8 questions
How long does delivery take?
The offer is sent the moment you press "Claim". You then have 7 hours to accept before Steam expires it.
Which payment methods work?
Cards plus a long list of local methods. The full set is shown at checkout, once there is something in your cart.
Do I need a trade URL to buy?
Yes. Add it under Account → Settings after signing in with Steam. Nothing can be delivered without it.
My trade offer expired - what now?
The order moves to Failed and nothing is lost. Send us the order ID and we reissue the offer or refund it.
Can I return a skin?
Sales are final once a trade is accepted. A technical fault with the order is a different matter - write to us.
My order still says "Pending"
Payment confirmation usually clears within a couple of minutes. Past 10 minutes it is worth opening a ticket.
Is my Steam account safe?
We only ever ask for your public trade URL. Never your password, never your API key, never your mobile code.
Nothing here fits? Write to us instead.